My employer, Fat Atom Internet Marketing, recent built a very successful Facebook fan page (that I ran). Facebook removed without telling us, so we made a video. Here's the quote from our website.
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So here is what happened. We, Fat Atom Internet Marketing (fatatom.com), did a Facebook fan page for one of our clients. The site took off like a rocket, hit almost 50,000 fans, and then we wake up one day to find Facebook had taken the page down. They sent no warning, had already validated our page, and offered no explanation later. We sent support requests to Facebook for almost 2 weeks, everyday, afterward, and they have yet to get back with us. Thousands of dollars were spent on this campaign, and now they are all gone.
We think it is very irresponsible of Facebook, who is still young in the professional world, to treat paying customers like this. Facebook is a great place to grow your business online, but behavior like this is downright terrifying. Business need to have confidence that they are safe investing money in Facebook.
We created this video to express our frustration and confusion.
If you have had this happen to you, please leave a comment and help us spread this video around the web!
Fat Atom Internet Marketing
http://fatatom.com
Thursday, March 11, 2010
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That sucks man... You were a "paying customer" and they still deleted your page without explanation? What specific facebook service did you pay for?
ReplyDeleteHey Jeremy,
ReplyDeleteThanks for commenting.
We spent THOUSANDS of dollars on Facebook ads to help the page get off to a good start.
The day after this video went up on YouTube Facebook contacted us saying they would be willing to restore the page.
I replied telling them how happy we would be to get it back, and haven't heard from them since.
Maybe I need to make another video... :P